Aftercare Service, Warranty & Returns
Aftercare Oiling Service
If you have commissioned or purchased a piece of our furniture* you can take advantage of our aftercare oiling service. All our furniture is designed and made to ensure a long and useful life, but like most things, with time it will need a little care and attention to keep it looking vibrant and beautiful.
As part of our aftercare service, we can either come to your home, or if you prefer, you can arrange to bring your furniture to our workshop. The cost of the service depends on which option you take, your location, and the size of your furniture.
You can simply purchase the service online by:
- Choosing the band for your location (A, B, C etc. please see map).**
- Selecting the size of your furniture (small, medium, or large).
To assist you here are a few examples of furniture sizes:
Please give us a call or contact us before you make your purchase if you have any queries, and we will discuss your requirements with you and guide you on the size of your item. After purchasing the service, we will be in touch to arrange a convenient date with you.
*Please note: We only offer this service for oiled furniture products we have made.
**Please note: If you live beyond the zones indicated on the map please give us a call to discuss your requirements.
DIY Aftercare Kit
If you prefer to maintain your own oiled furniture, you could purchase one of our DIY oiling aftercare kits. This includes everything you need to maintain your furniture, including full instructions, and our aftercare brochure. With a little elbow grease and one of our kits you can bring the vibrance back to your oiled furniture. The kits come in a choice of hard wax oil and white oil. Please contact us or give us a call on 01243 696606 if you need any advice on which kit to buy.
Cleaning your Furniture
We recommend the following products to help you to keep you Edward Johnson furniture looking vibrant.
- Wood cleaner with spray bottle.
- Wood Silk non silicone furniture polish with beeswax.
As an extension to our aftercare service, we offer the opportunity for our clients to take advantage of our after sales option known as our ‘Seasoned Collection’. This secondary service is ideal for those who have commissioned or purchased a free-standing Edward Johnson design and wish to transfer custodianship.
If you would like to find out more about the aftercare of your furniture, please give us a call on 01243 696606 or send us a message through our enquiry form and we’ll be in touch.
We take pride in our furniture being made to exceptional craftsmanship standards and our many awards stand testament to this. We are confident that our furniture will stand the test of time and offer a ten-year guarantee against defective workmanship and materials. However, don’t just take our word for it, please read our client testimonials.
For any ‘Made & Ready’ items our returns policy states that where a faulty piece of furniture is delivered, you have the legal right under the Consumer Rights Act 2015 to return and request a refund within 30 days of receiving it.
If you are unhappy with your purchase for any other reason, let us know within 14 days of receiving it and we will guarantee a refund providing the item is returned in ‘as new condition’ within a further 14 days. The cost of returning the item will be your responsibility.
Unfortunately, we are unable to refund shipping, handling or insurance charges, except of course in the case of any errors on our part.
‘Made to Order’ bespoke and custom-made limited-edition items that are made to special order are not able to be refunded or returned. However defective workmanship and materials will be rectified as quickly as possible and fall within our ten-year guarantee.
Please note that most of our furniture is made of solid timber, and you should expect it to move slightly in damp or overly dry conditions.
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