Warranty and Returns
Ten-year guarantee
We take pride in our furniture being made to exceptional craftsmanship standards and our many awards are testament to this. We are so confident our furniture will stand the test of time that we offer a ten-year guarantee against defective workmanship and materials. However, don’t just take our word for it, please read our client testimonials.
Please note: Any pre-owned furniture bought through our ‘Seasoned Collection’ is not covered by the Edward Johnson Ltd 10-year guarantee. These items are strictly sold as seen on behalf of our clients.
Returns
For any in stock ‘Made & Ready’ items our returns policy states that where a faulty piece of furniture is delivered, you have the legal right under the Consumer Rights Act 2015 to return and request a refund within 30 days of receiving it.
If you are unhappy with your purchase for any other reason, let us know within 14 days of receiving it and we will guarantee a refund providing the item is returned in ‘as new condition’ within a further 14 days. The cost of returning the item will be your responsibility.
Unfortunately, we are unable to refund shipping, handling or insurance charges, except of course in the case of any errors on our part.
‘Made to Order’ bespoke and custom-made limited-edition items that are made to special order are not able to be refunded or returned. However defective workmanship and materials will be rectified as quickly as possible and fall within our ten-year guarantee.
Please note that most of our furniture is made of solid timber, and you should expect it to move slightly in damp or overly dry conditions.